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Welcome back, everyone. We're diving deep today into rocket dot chat.

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It's a platform that's popping up kind of everywhere, right?

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Like from small businesses to government agencies and everything in between.

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And, uh, I know you mentioned a while back being curious about like secure

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communication platforms and rocket chat.

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Chat seems to be making some big bold claims in that space.

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Yeah, it's definitely caught our eye.

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Like their marketing material is packed with interesting features and our case

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studies and stuff, but you know, let's take a closer look and see what really

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jumps out, you know, especially in terms of that security and trust element.

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Right.

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Exactly.

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And just so everyone's aware of the sources we're using are mostly coming

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directly from rocket Jot itself.

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So, uh, you know, we'll definitely be reading between the lines a bit to give

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you, uh, a balanced perspective, so to speak, but okay, let's get started.

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So right off the bat rocket chat, uh, they proudly call themselves the world's

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largest open source communications platform.

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Bold claim.

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It is right.

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And they even mentioned having over a 1000 developers working on the project,

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which is kind of a mind blowing number of people.

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It is, that's a pretty impressive community.

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That's for sure.

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And it kind of highlights, you know, one of the key things about open

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source software transparency.

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When you have that many developers involved, it means the code is constantly

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being looked at, scrutinized, you know, improved.

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It can lead to a more secure and, um, a much more reliable platform.

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It's almost like a constant security audit, right?

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But they don't just stop at security.

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They also talk about the flexibility of open source, right?

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They use the MIT license, which is known for being like pretty permissive.

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Yeah, exactly.

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So you know how some open source licenses, like the, uh, AGPL one, they, they

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force you to share any changes you make to the code, right?

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Well, with MIT, that's not the case.

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You're free to tinker, tailor rocket chat, however you want to fit your

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specific needs without having to like show everyone your work.

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Yeah, keep your secrets.

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It's yours.

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Exactly.

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If you're thinking of customizing a platform, that kind of control,

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that could be a big selling point.

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It's a big deal.

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Now, listener, I have a question for you to think about.

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Does knowing that a platform is open source actually make

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you more likely to trust it?

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Hmm.

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Think about it, but let's move on to another big point that rocket chat

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emphasizes this big focus on security and compliance.

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Yeah.

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And this is where things get even more interesting, especially, you know,

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thinking back to your interest in secure communication.

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Rocket chat is clearly targeting organizations with like very

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serious security needs, you know, like we're talking government agencies

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or anyone dealing with sensitive data.

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They're really hammering home features, like, uh, on-premise deployment,

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where you completely control your data end to end encryption

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to keep conversations, you know, private.

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It sounds like they're really addressing that growing concern

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about data breaches and privacy violations.

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That everyone's talking about these days.

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They even mentioned granular access control.

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Right, right.

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You can be super specific about who can see what information.

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Yeah, exactly.

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It's about giving organizations the tools they need to really manage

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their own data and comply with all the different regulations out there.

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Speaking of regulations, rocket chat really likes to point out that

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they're compliant with, uh, well, with standards like GDPR, CCPA and high PA.

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Yeah, they seem to be like covering all the bases, trying to appeal

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to those organizations that have those really strict security requirements.

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They even talk about this, uh, sovereign AI feature.

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Oh yeah.

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And I don't know if you're familiar with that term, but basically it means

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you can keep all your sensitive data, you know, inside your own network,

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even when you're using, uh, AI features.

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It's all about avoiding having to rely on those, um, those third party AI

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providers and, you know, potentially exposing your data to more risk outside

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of your control, emphasizing control and, uh, data ownership, which, you know,

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really seems to be a central theme for them.

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Yeah.

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And it's not just, you know, empty talk.

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They showcase some like real world examples too.

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Like, um, they highlight how the public defender's office in Sao Paulo used

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rocket chat to securely handle over a million citizen cases, which is, uh, a

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lot of cases, that's a lot of sensitive information to requires a high level of

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trust to handle that kind of volume.

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Big time.

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It shows that rocket chat is actually being used like in real world situations

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where security is absolutely paramount, but you know, beyond security rocket

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chat also really emphasizes like their ability to actually help teams work

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better together, collaboration.

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They go beyond just messaging and offer things like secure video conferencing,

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file sharing, and even read receipts, which I know some people love.

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It's almost like a Swiss army knife, right?

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Like a tool for everything.

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Yeah.

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But what's interesting to me is a focus on, uh, integrations.

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They seem to understand that most organizations already have like a bunch

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of different tools and platforms and they're trying to fit in.

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Yeah.

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They point out how rocket chat can integrate with like all the

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popular apps and services.

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And this ensures smoother workflows prevents, uh, prevents teams from having

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to constantly switch between different platforms, which can be a real pain.

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It's all about creating a more, a more seamless and connected experience.

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Yeah.

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And speaking of connected experiences, rocket chat is also making a big push

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into the, um, the customer service world.

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They're, they're using an omni-channel approach, which is a kind of fancy way

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of saying they're like trying to meet customers wherever they are.

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Exactly.

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They're talking about integrating with, you know, big platforms, like, uh,

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WhatsApp, Facebook messenger, even good old fashioned SMS, all the favorites.

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Yeah, it's about providing like a consistent and personalized experience, no

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matter how the customer chooses to reach out.

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And they're not just, you know, talking about it.

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They're showing actual results.

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They even include a quote from seeking alpha where they credit rocket chat with

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helping them double their subscription revenue.

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Wow.

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That's pretty impressive.

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Yeah.

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And it's not just for big companies.

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They also share a story about glue.

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It's a, it's a smaller company that managed to win customers without even

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needing to send engineers on site.

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Thanks to, you know, rocket chats, omni-channel features really highlights

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the, uh, the flexibility of the platform.

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Yeah.

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So they're not just catering to those, uh, big enterprises.

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They're showing how smaller companies can really benefit.

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And, you know, throughout all this, something I've noticed is they keep

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coming back to this idea of being really conscious of privacy, like they seem

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genuinely committed to, you know, giving users control over their own data.

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It's definitely a recurring theme.

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Like you see it everywhere from the, um, the fact that they're open

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source to the emphasis on on-premise deployment, the granular access controls

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we talked about earlier, they even mentioned a new VoIP calling feature

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that's still in beta, but they're already promoting it as this super

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secure and, um, provider agnostic way to communicate.

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Oh, wow.

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So yeah, you're not, you know, locked in, you have more, more freedom and control.

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Yeah, it's a bold move, especially since it's still in beta.

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It shows they're really thinking ahead.

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They're trying to push the envelope.

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Yeah, for sure.

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But before we, um, if we go too far down that road, maybe let's take a step back

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and look at the bigger picture, right?

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Okay.

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With all this focus on security and, uh, customization and this big vision of

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like interconnected communication that they're talking about.

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Rocket chat seems to be positioning itself as a major player in, well, in the

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future of how we communicate online.

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It's a big vision and they're definitely taking steps to make it a reality, but

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to really understand the potential impact.

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We need to look at one more key thing, their move into the world of AI.

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That's where things get really interesting.

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Ooh, AI.

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I love where this is going.

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AI is like, you know, the buzzword of the century, but like, how are they

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actually using it and how does it affect, you know, you, the listener?

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Well, that's exactly what we're going to explore in the next

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part of our deep dive.

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So stay tuned.

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Okay.

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Welcome back.

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So last time we were just starting to, uh, to get into rocket chats, whole AI

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world, I'm really curious, like how are they actually integrating that into a

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platform that already seems to do so much?

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Yeah, it's really interesting.

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Actually, they seem to be approaching AI with those same, uh, those same core

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principles that they apply to everything else, you know, security, giving users

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control and like focusing on practical applications.

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It's not just like, you know, throwing AI in there just cause it's trendy.

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They seem to be doing it in a very thoughtful way.

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So no, uh, no robot overlords taking over our chat room.

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Not quite, but they are focusing on two main things, which is, uh, making

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communication smoother and just streamlining workflows.

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So imagine you're in a rocket chat channel, right?

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And someone shares this massive research paper that, you know, everyone needs to

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understand instead of spending an hour trying to read through the whole thing

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rocket chats, AI can basically summarize all the key points in like seconds.

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Okay.

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See that's actually useful, especially for those of us who feel like we're like

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constantly drowning in information overload.

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Oh yeah.

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It's like having a little research assistant built right into the platform.

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Exactly.

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And it goes beyond just summarizing documents.

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They're also using AI for a, for real time translation.

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So, you know, imagine how much easier that would make collaboration, you know,

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for global teams, breaking down those language barriers.

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No more awkward lost in translation moments.

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That's a win.

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Yeah, definitely.

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But here's the thing AI often means handing over your data to like some big

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tech company, you know, their algorithms, right?

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So how does rocket chat address that, you know, especially given how

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much they emphasize privacy.

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This is where it gets kind of clever.

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They give you the option to actually deploy your own large language model,

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uh, which is basically your own custom AI.

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Okay.

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And you can do that right inside your own instance of rocket chat.

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So it's like having a personal AI that lives just within your

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company's own setup.

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That's pretty cool.

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No data leaving the building.

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Yeah, exactly.

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You get the power of AI without all those data security risks.

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And they actually take it even a step further.

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They give admins granular control over, uh, which AI capabilities are actually

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enabled.

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It's all about tailoring it to your specific needs and your own, you know,

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your security policies.

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Again, with that flexibility, they're not just like, here's everything, do

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what you want, it's, it's very tailored, very customizable, but even with all

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those safeguards, some people are still going to be, you know, a little

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hesitant about AI in general.

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Right.

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Sure.

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So how does Rocket Chat make sure it's being used responsibly?

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Well, they provide, they provide tools for actually monitoring and auditing

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how AI is being used within the platform.

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So that adds another layer of, you know, transparency and accountability.

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Admins can track how AI is being used.

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They can identify any potential issues and they can adjust settings as needed.

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It's not just, you know, set it and forget it.

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Yeah.

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Okay.

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I like that little bit of oversight, make sure it's actually helping and not, you

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know, creating more problems.

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But let's not forget that at its core rocket, its chat is still, you know, it's

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a communication platform, right?

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So what are they doing to improve that, you know, that core experience, you know,

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beyond all the fancy AI stuff?

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Well, they've definitely been listening to feedback because they've made some

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pretty big updates to their, um, their mobile apps, making sure that, you know,

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it's a seamless experience, no matter what device you're using.

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So whether you're on your, your desktop, your laptop, your phone, it should be,

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you know, the same familiar user friendly interface.

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That's important these days when everyone's, you know, constantly

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switching between devices.

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Absolutely.

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And what about, um, accessibility?

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Have they done anything to make the platform more inclusive for everyone?

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Yeah, they've actually, um, they've improved their support for, uh, screen

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readers and keyboard navigation, which makes it much more accessible

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for, for users with disabilities.

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That's great.

254
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It's so important, you know, to include everyone, right?

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Everyone should be able to communicate easily.

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Speaking of which, have they added any new features to, uh, to actually

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make conversations flow better?

258
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Oh yeah, they've introduced, uh, message threading, which is really

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helpful, uh, you know, just for keeping conversations organized and easy to follow.

260
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Yeah.

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No more endless scrolling.

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Exactly.

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You can actually find that one message you were looking for.

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Threaded conversations.

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Very nice.

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Keeps things clean.

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But all these features, especially, you know, thinking back to the AI stuff, it

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must require a lot of like processing power, right?

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Yeah, it does.

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Yeah.

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So how does Rocket Chat make sure that the platform stays, you

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know, stable and responsive?

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Well, they've been putting a lot of work into, uh, performance optimization, just

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making sure that the platform runs smoothly, even when there are, you know,

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lots of users, lots of messages flying around, no lag, yeah, no frustrating

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delays, even during, you know, those peak hours when everyone's trying to use it.

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That's important.

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Have they made any improvements to the, uh, the search function?

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Cause you know, being able to find information quickly, so important

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in any communication platform.

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Absolutely.

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They've, um, they've actually enhanced their search function to make it easier

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to find, you know, specific messages, files, even entire conversations.

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Think of it as like a Google search, but just for your Rocket Chat world.

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Okay.

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So we've covered AI.

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We've talked about user experience, improvement, accessibility, performance.

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Is there anything else that Rocket Chat is working on that that you think

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our listeners should know about?

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There is actually, and this is particularly interesting because it kind of takes us.

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Um, takes us beyond just, you know, the individual organization and into this,

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this broader idea of interconnected communication.

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Have you ever like wished you could just seamlessly communicate with, with people

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outside of your organization, like even if they're not using Rocket Chat at all?

295
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Oh, all the time.

296
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Yeah.

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I'm constantly juggling different apps and platforms just to, you know,

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just to stay connected with everyone.

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It's a pain.

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So is Rocket Chat actually doing something to address that?

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They are.

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And that's what we're going to be diving into in the final part of our deep dive.

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Get ready for a fascinating look into the future of, uh, of how we might

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communicate.

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Okay.

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We're back.

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Final part of our Rocket Chat deep dive.

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And, uh, last time you were just teasing this idea, interconnected communication.

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And I have to admit, I'm pretty intrigued.

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Like, what is Rocket Chat doing to, you know, actually break down those walls

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between different platforms?

312
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Well, they're doing some really innovative things, two key features to

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keep in mind, Federation and Bridges.

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So picture this, a world where you can just seamlessly chat with colleagues,

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with clients, you know, even with competitors, no matter what platform

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they're actually using.

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Okay.

318
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That sounds amazing, but like, how does that even work?

319
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Is it like some sort of, um, universal translator for chat apps?

320
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It's actually even cooler than that.

321
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So Federation is this thing that lets different Rocket chat servers

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talk directly to each other.

323
00:14:50,580 --> 00:14:51,260
Oh, okay.

324
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So you could be on your company's server and I could be on mine, but we can chat

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as if we were on the same platform.

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So no more creating separate accounts or trying to remember like five different

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logins just to talk to people outside my organization.

328
00:15:04,380 --> 00:15:04,940
Exactly.

329
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It just works.

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It's seamless.

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And then for those people who aren't using Rocket chat at all, that's

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where the bridges come in.

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Bridges like connecting different islands of communication.

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I like that.

335
00:15:16,580 --> 00:15:17,140
Exactly.

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They've built bridges to popular platforms like Microsoft Teams, Slack, even

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older systems like IRC.

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So even if someone is, you know, stuck in their Slack world, you can still pull

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them into the conversation.

340
00:15:28,820 --> 00:15:29,140
Okay.

341
00:15:29,140 --> 00:15:33,380
Yeah, that's huge for like, you know, businesses that work with lots of external

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00:15:33,380 --> 00:15:38,180
partners or clients, no more like app switching chaos, just to keep up with

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everything.

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And it's not just about sending messages back and forth either.

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You get the real time communication, the file sharing, even notifications across

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platforms.

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Like it's really about creating a truly interconnected ecosystem.

348
00:15:49,820 --> 00:15:52,220
It all comes back to that open source philosophy, right?

349
00:15:52,220 --> 00:15:56,420
Like they're not trying to, um, to lock anyone into anything specific.

350
00:15:56,420 --> 00:15:57,300
Exactly.

351
00:15:57,300 --> 00:16:01,180
It's about breaking down barriers and, you know, not creating new ones.

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00:16:01,180 --> 00:16:06,100
They want to make collaboration easier across, you know, the entire digital

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world.

354
00:16:06,500 --> 00:16:09,540
I mean, there's something like almost philosophical about that.

355
00:16:09,540 --> 00:16:13,940
Like in a world that feels more and more divided, the idea of actually connecting

356
00:16:13,940 --> 00:16:16,900
people through this, like really open communication.

357
00:16:16,900 --> 00:16:18,380
It seems more important now than ever.

358
00:16:18,380 --> 00:16:18,740
Right.

359
00:16:18,740 --> 00:16:22,700
It's about understanding, building bridges, you know, creating a more

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00:16:22,700 --> 00:16:24,380
inclusive digital world.

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00:16:24,380 --> 00:16:28,260
And who knows, maybe that's how we start to, you know, tackle some of those big

362
00:16:28,260 --> 00:16:29,980
challenges that, that we're all facing.

363
00:16:29,980 --> 00:16:30,300
Wow.

364
00:16:30,300 --> 00:16:30,980
Yeah, I love that.

365
00:16:30,980 --> 00:16:33,700
So listener, we've really gone deep on rocket chat today.

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00:16:33,700 --> 00:16:38,220
We've talked about, uh, their open source approach, their like obsession with

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security and customization, their foray into AI, and now this, you know, ambitious

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00:16:43,500 --> 00:16:45,660
vision of interconnected communication.

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What do you think, what stands out to you the most as you continue exploring rocket

370
00:16:49,560 --> 00:16:53,260
chat and, you know, thinking about what we've discussed, here's something to

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00:16:53,260 --> 00:16:57,380
consider in a world where we're constantly worried about, you know, data

372
00:16:57,380 --> 00:17:02,660
privacy and security breaches and all of that, could a platform like rocket chat

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00:17:02,660 --> 00:17:07,140
with it's, you know, it's focused on user control and transparency, could that

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00:17:07,140 --> 00:17:10,260
actually become the model for how we communicate in the future?

375
00:17:10,260 --> 00:17:11,460
That's a great question.

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00:17:11,460 --> 00:17:14,220
And on that note, thank you so much for joining us on this deep dive.

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00:17:14,220 --> 00:17:15,400
We'll see you next time.

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Keep those brains buzzing and keep those conversations flowing.