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Ep. 300
Live Helper Chat (LHC) is a powerful, free, and open-source live support solution designed for websites and applications. It offers extensive features including web and mobile chat, voice and video calls, and screen sharing, all under an Apache 2.0 license that ensures transparency and long-term use. Despite being free, LHC is robust enough for enterprise-level operations, capable of handling over 10,000 chats daily with numerous active operators. Its architecture, based on MVC and Bootstrap 5, allows for easy customization of the user interface without altering the core code. LHC integrates seamlessly with various AI tools like ChatGPT, Gemini, and Rasa, acting as a central hub for communication and AI services. It also supports advanced features such as sentiment analysis and insult detection for better customer service and operator well-being. The platform connects to numerous communication channels including Telegram, WhatsApp, and Facebook Messenger, consolidating all interactions into a single interface. For voice and video, it offers free Jitsi integration or paid options with Agora for enhanced performance. LHC provides operators with detailed customer context, including browsing history and first visit tracking, and offers features like typing previews and canned messages with delays to enhance efficiency and customer experience. Security is addressed through two-factor authentication and advanced CAPTCHA techniques to prevent spam without hindering user experience. Ultimately, LHC demonstrates that sophisticated digital infrastructure can be achieved through open-source solutions, offering a trustworthy and cost-effective alternative to proprietary software.