Today's Deep-Dive: Mautic
Ep. 09

Today's Deep-Dive: Mautic

Episode description

This episode is a conversational discussion about Mautic, an open-source marketing automation tool. It highlights the platform’s benefits, such as its affordability, control over data privacy, and customization potential. The speakers emphasize how Mautic allows users to track website visitors, convert them into leads, and nurture those leads through personalized campaigns based on user behavior. Mautic’s dynamic content feature, integrations with tools like WordPress and CRMs, and support from the open-source community make it a versatile option, especially for businesses focused on data ownership and ethical marketing.

The conversation underscores that Mautic is designed to be user-friendly, even for those without advanced technical skills, and has strong community support for troubleshooting. Finally, the document stresses the importance of using such powerful tools responsibly to build genuine relationships with customers while respecting their privacy.

Download transcript (.srt)
0:00

Hey everyone, welcome back.

0:01

We're diving into the world of Mautic today.

0:03

Mautic.

0:05

You guys have sent in some really interesting

0:07

articles about it and it seems like you're really

0:09

interested in taking control of your marketing,

0:13

especially with data privacy being such a hot topic

0:16

these days.

0:16

For sure, and with good reason.

0:18

People are wising up to how their data is being used.

0:22

Absolutely.

0:23

So let's unpack this whole Mautic thing.

0:25

Okay.

0:26

What is it, why should we care,

0:27

and how can it help us level up our marketing game?

0:30

I'm ready.

0:31

Okay, so first things first, what exactly is Mautic?

0:35

So Mautic is open source marketing automation software.

0:39

Open source, okay, I'm picking up what you're putting down.

0:41

It's kind of like having your own in-house marketing team,

0:43

but digital.

0:44

Okay, I like the sound of that already.

0:46

Right, it helps you turn those anonymous website visitors,

0:50

you know the ones just browsing around,

0:52

into actual leads and hopefully loyal customers

0:55

down the line.

0:56

Okay, so it's all about making those connections

0:58

and building relationships.

0:59

Exactly, and the best part,

1:01

you're in the driver's seat the whole time.

1:02

That's huge, especially with all the data privacy

1:05

concerns these days.

1:06

Absolutely.

1:07

One of the articles you shared,

1:08

I think it was from Gesellschafter in Ficklenfondingen

1:12

back in June, 2021.

1:15

Yeah, I remember that one.

1:16

They really hit the nail on the head

1:17

talking about how important data ownership is.

1:20

For sure, it's not just about collecting data anymore,

1:22

it's about owning it and deciding how it's used.

1:26

Exactly, and that's where Modic comes in.

1:28

It puts you in control.

1:29

And correct me if I'm wrong,

1:30

but doesn't this whole open source thing

1:32

also mean it's usually a more affordable option?

1:34

You know it, it's a game changer,

1:37

especially for smaller businesses

1:39

or anyone on a tight budget.

1:40

That makes a lot of sense.

1:41

You get all the power of those

1:44

big name marketing automation platforms,

1:46

but without the hefty price tag.

1:48

So it's like having your cake and eating it too.

1:50

Precisely, you get all the functionality

1:52

without breaking the bank.

1:53

I like the sound of that.

1:54

And just to add to that,

1:55

the fact that Modix been around since 2014

1:57

has a huge community and was acquired by Acquia in 2019,

2:01

that says a lot.

2:03

Acquia, wow, they're a big deal

2:04

in the open source world, right?

2:05

Exactly.

2:06

It shows that Modix not just some fly by night software,

2:09

it's a robust platform with some serious backing.

2:12

So we're talking about something that's both powerful

2:14

and well established, but also built on this foundation

2:18

of transparency and user control.

2:20

Exactly, you've got it.

2:21

That's a pretty compelling combination.

2:23

So how does Modix actually work its magic?

2:25

What's going on behind the scenes to make all this happen?

2:28

Well, let's get into it.

2:29

Well, Modix got a few tricks up its sleeve.

2:32

Okay, like what?

2:33

Spill the beans.

2:34

So think about things like forms on your website.

2:36

Okay, yeah, pretty standard stuff.

2:38

Right, but Modix doesn't just see a form,

2:41

it sees an opportunity.

2:42

I like where this is going.

2:44

It uses forms, landing pages,

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even the content itself can be dynamic,

2:48

changing based on who's looking at it.

2:51

Dynamic content, that's cool.

2:52

So it's like personalized experiences for everyone.

2:54

You got it.

2:55

It's all about delivering the right message

2:57

to the right person at the right time.

2:59

Okay, so it's gathering all this information

3:01

about how people are interacting with my website,

3:03

and then it uses that to personalize their experience.

3:07

Exactly, it's like having a detective,

3:09

but for your marketing.

3:10

I like that, a marketing detective.

3:12

So how does it actually put all this information to use?

3:15

Campaigns, my friend, campaigns.

3:18

Campaigns, so are we talking like email blasts here?

3:22

That's one piece of the puzzle,

3:23

but it goes way beyond that.

3:25

Okay, I'm intrigued, tell me more.

3:27

Imagine this, someone lands on your website,

3:30

they download a white paper, right?

3:31

Yeah, I'm following.

3:32

Modix sees that, tags them as interested in that topic,

3:36

and boom, they're enrolled in a campaign.

3:38

Okay, so it's automated,

3:39

but it's also personalized based on their behavior.

3:42

Precisely, they might get a series of emails,

3:45

maybe a case study, a special offer,

3:47

all tailored to their interests.

3:49

So it's not just about sending a bunch of generic emails

3:51

and hoping for the best?

3:52

Nope, not at all.

3:53

It's about nurturing those leads,

3:55

guiding them through the funnel

3:57

with content they actually care about.

3:59

That makes a lot of sense.

4:00

People can spot a generic marketing email a mile away,

4:04

but when you take the time to tailor the message-

4:07

You're speaking their language?

4:08

Exactly, you're building a connection,

4:11

showing them you understand their needs.

4:13

It's all about building those genuine relationships.

4:15

Right, and that's something Giselle Schafter

4:17

and Fickling von Dingen emphasized in their article.

4:20

Oh yeah, the one where they talked about

4:22

wanting to move away from just looking at website traffic.

4:25

Exactly, they wanted actionable insights

4:27

about their audience to really understand

4:29

who they were talking to.

4:30

And they wanted to do it all

4:32

while respecting their users' privacy.

4:34

Which is huge, they were committed to finding a tool

4:37

that aligned with their values.

4:38

I respect that a lot, because it's easy to get caught up

4:42

in the excitement of all these marketing tools.

4:44

Oh, for sure.

4:45

But at the end of the day,

4:46

it has to be sustainable and ethical.

4:49

Absolutely, and that's what makes Modix so refreshing.

4:52

It's not about tricking people into doing what you want.

4:55

It's about empowering you

4:56

to build those authentic connections.

4:58

Precisely, and the integrations, oh man, the integrations.

5:02

Speaking of integrations, one of the articles mentioned

5:05

connecting it with other tools,

5:07

even using it with WordPress.

5:08

Exactly, Modix great on its own,

5:10

but it really shines when you connect it

5:12

to other parts of your tech stack.

5:14

So it's not just a standalone tool,

5:16

it's designed to fit seamlessly into your existing workflow.

5:20

You got it, and you know how you're all about

5:22

self-hosted solutions and having control over your data?

5:24

Don't get me started.

5:26

Well, Modix plays really well with other open source tools

5:29

that share those values.

5:30

Okay, so it's like building your own custom marketing machine

5:33

piece by piece.

5:34

Precisely, you can integrate Modix with your CRM,

5:37

for example, so your sales and marketing are in sync.

5:39

No more data silos, no more missed opportunities, I love it.

5:43

And the best part is, you're not locked into some proprietary ecosystem.

5:48

Right, you have the freedom to choose the tools that work best for you

5:52

and connect them in a way that makes sense for your business.

5:54

That's the beauty of open source right there.

5:56

It really is.

5:57

So we're talking about a lot of power here, but I have to ask,

6:01

for someone who might not be a tech whiz,

6:04

is this something that's actually achievable?

6:06

Or are we talking about hiring a team of developers to make this happen?

6:10

I hear you, it does sound pretty advanced.

6:12

It's really not as intimidating as it might seem.

6:14

OK, good to know.

6:16

Remember that article from Gesellschafts, or Infiklen von Degen?

6:19

Yeah, the one where they set up modic crazy fast?

6:22

Exactly.

6:23

They mentioned getting their basic setup up and running in just a few hours.

6:26

A few hours, seriously?

6:28

That's impressive.

6:29

Yeah, it's designed to be relatively straightforward,

6:31

especially if you're comfortable with basic web stuff.

6:34

OK, that's reassuring.

6:35

And the best part is, you don't have to be a coding guru to get started.

6:39

Right, because we've got that amazing modic community to help us out.

6:42

Exactly.

6:42

They've got forums, documentation, all sorts of resources

6:46

to guide you along the way.

6:47

It's like having a global support group for all things modic.

6:51

Exactly.

6:52

You run into a snag, just ask the community.

6:55

Chances are someone's been there.

6:56

Solve that.

6:57

I love that.

6:58

It's one of the best things about open source projects.

7:00

Absolutely.

7:01

You're never really alone.

7:02

There's always someone willing to lend a helping hand.

7:05

So we've covered a lot of ground here, from modic's data privacy

7:09

focus to its automation capabilities, integration

7:12

possibilities.

7:13

We've been through it all.

7:14

It's a lot to take in, but it sounds like a seriously

7:17

powerful tool.

7:18

It is.

7:19

But as we've been saying, it's not just about the tool itself,

7:23

it's how you use it.

7:24

Right, like with great power comes great responsibility.

7:27

Exactly.

7:28

It's about using these capabilities

7:30

ethically and responsibly.

7:31

Understanding your audience, respecting their data,

7:34

building those genuine connections,

7:36

that's what it's all about.

7:37

You got it.

7:38

It's about empowering you to do marketing the right way.

7:41

Well said.

7:42

I have to say, I feel like I've gone from 0 to 60 on Mautic

7:46

today.

7:47

It's been a pleasure diving into it all with you.

7:49

Likewise.

7:50

And to everyone listening, thanks

7:51

for joining us on this deep dive into Mautic.

7:53

Until next time.

7:54

We hope you found it insightful, maybe even a little inspiring.

7:58

Definitely inspiring.

7:59

Remember, knowledge is power, especially

8:02

in the world of marketing.

8:03

So true.

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Keep exploring, keep experimenting,

8:06

We'll catch you on the next Deep Dive.

8:06

We'll catch you on the next Deep Dive.